Privacy Policy

1. Who We Are

FlowLux is an online reseller / drop-shipping store. We purchase LED red light therapy masks from third-party U.S. warehouses and suppliers and resell them through our website. We do not manufacture the products or own the warehouses. FlowLux is not an incorporated LLC, and our private investors remain anonymous and are not involved in daily operations.

2. Information We Collect

We collect the following categories of information:

• Information you provide: name, email address, phone number, shipping and billing address, order details, order number, and the contents of any contact form or message you send us.
• Subscription information: the email address you provide when subscribing to marketing.
• Payment information: processed by our third-party payment processor; we do not store full card numbers on our systems.
• Automatically collected information: IP address, device and browser type, pages viewed, referring URLs, and interactions with the site, collected via cookies and similar technologies.

3. Cookies & Tracking Technologies

We reserve the right to use cookies, web beacons, pixels, local storage, session identifiers, analytics tools, and advertising/marketing tags (which may include tools provided by third parties such as analytics and social/advertising platforms) to operate and improve the website, remember your cart and preferences, track and attribute orders, measure performance, and deliver and measure marketing.

You can control cookies through your browser settings; disabling some cookies may affect site functionality. Where required by law, we will seek consent for non-essential cookies.

4. How We Use Your Information

• Process, fulfill, ship, and track your orders and returns.
• Communicate with you about orders, respond to contact-form inquiries, and provide customer support.
• Operate, maintain, secure, analyze, and improve the website and our products.
• Send marketing and promotional messages where permitted (you may opt out at any time).
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our Terms.

5. How We Share Information

We do not sell your personal information for money. We may share information with:

• Suppliers, warehouses, and fulfillment partners who store and ship products to you.
• Payment processors to complete transactions.
• Service providers for hosting, analytics, email, and marketing.
• Advertising and analytics partners via cookies/pixels for measurement and marketing (this may be considered “sharing” under certain laws; see Your Rights).
• Authorities or third parties when required by law, to protect our rights, or in connection with a business transfer.

6. Marketing Communications

If you subscribe or provide your email, we may send you promotional emails. Every marketing email includes an unsubscribe link, and we honor opt-out requests in accordance with the CAN-SPAM Act and other applicable laws. Transactional messages (such as order confirmations) may still be sent as needed.

7. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, to opt out of certain sharing or targeted advertising, and to not be discriminated against for exercising these rights (for example, under the California Consumer Privacy Act/CPRA and the EU/UK GDPR).

To exercise any right, contact us at team@flowlux.co. We may need to verify your identity before responding. We honor recognized opt-out preference signals where required.

8. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including order records, legal, accounting, and reporting requirements, and then delete or anonymize it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The site is not directed to children under 13 (or 16 where applicable), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

11. International Users

We operate in the United States. If you access the site from outside the U.S., you understand your information may be processed and stored in the U.S., where data-protection laws may differ from those in your country.

12. Third-Party Links

Our site may link to third-party websites or services that we do not control. This policy does not apply to those third parties, and we are not responsible for their practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with a new “last updated” date. Your continued use of the site constitutes acceptance of the updated policy.

14. Contact Us

For privacy questions or requests, email us at team@flowlux.co.